Refund Policy

Effective Date: November 3, 2026

Because our products are digital and delivered instantly, all payments are non-refundable unless explicitly stated in this policy. This policy is part of our Universal Terms of Service Agreement.

1. When a refund may be given

We will review a refund request made within 14 days of purchase when:

• The product does not work as described on its product page, and our support team cannot fix the problem within a reasonable time after you report it through a support ticket; or
• You were charged more than once for the same item, or charged for something you did not receive.

2. When refunds are not given

• You changed your mind, purchased by mistake, or no longer need the product.
• Your server or platform does not meet the requirements listed on the product page.
• The problem is caused by changes you made to the code, or by third-party plugins, themes, or hosting.
• You expected features that the product page does not describe.
• Support add-ons and installation services that have already been delivered.

3. Monthly and annual plans

You can cancel a plan at any time to stop future charges. Cancellation takes effect at the end of the period you have already paid for. We do not give refunds or credits for partial billing periods, except as described in section 1.

4. How to request a refund

Open a support ticket with your order number and a description of the problem. Approved refunds are returned to your original payment method through PayPal. When a refund is issued, the related license is disabled and you must delete the product.

5. Chargebacks

If you open a payment dispute or chargeback instead of contacting us, the related licenses are disabled while the dispute is reviewed.

Nothing in this policy limits rights you may have under the consumer laws where you live. Questions: legal@kitstacks.com.